​General terms and conditions

​1. Exclusive application of these conditions
The customer expressly accepts the application of these sales conditions, without any reservation, and thereby waiving any of its own general conditions. All commercial relations of the parties will be governed by these general conditions.

2 Orders
Orders and assignments are only accepted when they are made in writing. This can be with an order form or electronically, provided that the order or assignment is clearly described and all the client's details are mentioned.
3 Right of withdrawal
When making a distance purchase, you as a consumer are entitled to the statutory withdrawal period of 14 calendar days. The period commences on the day after the delivery of the goods or the conclusion of the order. Exceptions to the right of withdrawal. When placing a custom order or the nature of which is exclusively for the client, the client cannot invoke the right of withdrawal.

4 Guarantee
All delivered products are covered by a 2-year guarantee, which commences on the invoice date. This may be deviated from if the manufacturer's guarantee states otherwise. In any case, the guarantee will lapse if the defect is due to failure to follow the guidelines in the manual or breakage or wear due to incorrect use.

5. Payment
a. Each service is the subject of an invoice.
b. All invoices are payable in cash upon collection or delivery. When ordering electronically and/or by courier service, the invoice must be paid before the order leaves our workshop.
c. In the event of non-payment, a late payment interest of 10.5%, a fixed increase of 10% and, if applicable, payment of the legal costs will be due until payment.

6. Complaints
All complaints regarding the goods or services provided must be notified by registered letter within 8 days after receipt of the goods or after completion of the work.

7. Right of ownership
All delivered goods remain our property until full payment of the invoice.

8. Jurisdiction clause
In the event of a dispute in court, the Justice of the Peace of Waregem or the Commercial Court of Kortrijk, depending on the value of the dispute, are competent to judge the dispute (being the Courts where the registered office of Atelier De Bel (Zmags-BE) is located).

9. Applicable law
Only Belgian law applies to the relationship between the parties.